Terms & Conditions


All prices on the Starex website are given in New Zealand Dollars and exclude GST and delivery costs unless otherwise indicated. Our two payment options are Pay by Credit Card or Please Invoice me.

Starex uses the Eway Payment Gateway for all its online credit card transactions. Eway processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Please note; Starex does not have access to your full card number, this credit card payment is secured by Eway.

Credit card payments will incur a surcharge of 3.5% to cover merchant services charges

Invoice payment terms are 14 days from dispatch of your order unless prior arrangements have been made with accounts.

We will require a 50% deposit on large orders and custom made orders, our office team will discuss this with you directly.

All quotes are valid for 30 days.

Please follow the link below for our full terms and conditions.


At Starex we manufacture all our products to order, which means we make it especially for you! This is great for you as you know one of our wonderful team here at Starex is designing, and crafting your furniture with care right here in NZ. With this in mind, there can be a small wait on our items, but we will endeavour to supply you what you need in a timely manner that is acceptable for you and your team.



We welcome orders on our website and this is a very quick and easy process. If you don’t find what you are looking for on our website, please contact our office on 07 575 4247 or via email [email protected]

All orders placed, confirm your acceptance of our full terms and conditions. Please click on the link for full terms and conditions.



Orders on our website; your order is unable to be cancelled after manufacture has begun. Custom quoted orders; your order is unable to be cancelled once confirmed. Please contact our office if you would like to discuss what stage your order is at and we will be more than happy to talk this through with you.



We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Prices on site are current at time of display and subject to variation without notice. We reserve the right to be able to cancel or withdraw an order made online whereby the pricing or information is not accurate or the product has been added to the online store in error.



We are committed to protecting our customer’s privacy. Starex will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.

Joining the Starex mailing list is optional. It will allow us to keep you up to date with the latest info including new designs, specials and what’s happening in and around our factory. If you have signed up to our mailing list and would like to unsubscribe please click on the unsubscribe link at the bottom of our newsletter. 


Please note; Installation is not included as part of this quote. If you would like Starex to offer an installation service this will come at an additional cost. An hourly rate of $100.00 + GST per hour plus materials and travel expenses. Each installation will be unique and therefore we cannot provide a quote prior to works being carried out. Hours and expenses will be logged by Starex and charged out after the installation is carried out. Please contact our Starex office to arrange any installation works 4-6 weeks in advance on 0800 575 4247.

NEW Customers:
Add your products to the cart and request a shipping quote, you can setup an account in the checkout.

Existing Customers:
If you have previously placed an order and opted to create an account you can login below.

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“Children are the living messages we send to a time we will not see.” – John F. Kennedy